- Front desk, F&B, banquets and finance each run on a different system, so numbers never reconcile and month-end is manual.
- Banquet and group business lives in WeChat, spreadsheets and sales inboxes — room blocks get lost and you find out after you are oversold.
- The problems are all there in the reports; it just takes half an hour of digging to work out which ones to act on.
- Off-the-shelf PMS cannot be changed: three room statuses short, rate rules that do not match local practice, so staff keep it in their heads instead of the system.
These are rarely “missing features”. They come from a system that does not match how this particular property actually runs — room status rules, rate policy, corporate accounts, banquet workflow are all specific to the hotel. So the approach here is: understand your rules first, then deliver a system that matches them.