Industry solution · Hotel

Hotel PMS

Rooms, front desk, cashiering, banquets and night audit in one system — plus an AI that tells you every morning which few things actually need attention today. Every rule is customized to how your property operates.

Type
Industry solution · AI-assisted custom build
For
Upscale hotels · Conference & banquet hotels · Chains
Covers
Front desk · Banquet sales · Revenue · Night audit · Reports
Deployment
On-premise / private cloud

Four traps that hotel systems fall into

  • Front desk, F&B, banquets and finance each run on a different system, so numbers never reconcile and month-end is manual.
  • Banquet and group business lives in WeChat, spreadsheets and sales inboxes — room blocks get lost and you find out after you are oversold.
  • The problems are all there in the reports; it just takes half an hour of digging to work out which ones to act on.
  • Off-the-shelf PMS cannot be changed: three room statuses short, rate rules that do not match local practice, so staff keep it in their heads instead of the system.

These are rarely “missing features”. They come from a system that does not match how this particular property actually runs — room status rules, rate policy, corporate accounts, banquet workflow are all specific to the hotel. So the approach here is: understand your rules first, then deliver a system that matches them.

What the system covers

Front desk & room status

  • Reservation, rooming, check-in, room move and check-out in one flow
  • Room status engine: occupied, dirty, out of order and house use tracked separately
  • Groups and individual guests on one screen; group blocks and rooming lists imported in bulk

Folio & night audit

  • Posting, split folios, settlement, invoicing and credit notes
  • Night audit: validates open folios and no-shows before locking the business date
  • Corporate month-end settlement with AR ageing; bills print directly

Events & groups

  • Full chain from enquiry and contract and deposit through to BEO
  • BEOs merged and printed by kitchen section, with vegetarian and allergen tags
  • Event bookings linked to room blocks — one activity shows both space and rooms

Rates & revenue

  • Rate calendar with restriction conditions (length of stay, advance purchase) in one place
  • Revenue forecasting and monthly budget-versus-actual comparison
  • Competitor rate capture and index; recommended rates can be adopted with an audit trail

Daily AI check

  • A rule engine works the facts out first — oversell, open folios, overdue tasks
  • Results are then summarised into “the few things to handle today”, assignable and trackable
  • Model output passes schema validation and number cross-checks; on failure it falls back to local rules and says so

AI copilot

  • One sentence triggers several steps: room status, rooming, extending a stay, morning briefing
  • A plan card is shown before anything runs; a person confirms each step
  • Everything is audited and can be replayed step by step; degrades to rule-based output when needed

How we deliver

  1. 01

    Understand the property

    Rooms, F&B and banquet space, room status rules, rate policy, corporate accounts and night audit rules — item by item.

  2. 02

    Agree the scope

    Module scope, custom differences and acceptance criteria; what is configuration and what needs building.

  3. 03

    AI-assisted build

    Business flows and data structures are written and checked with AI in the loop; people own the rules and the sign-off.

  4. 04

    Data & integrations

    Import room types, rates, corporate accounts and history; connect locks, police reporting and existing systems.

  5. 05

    Training & go-live

    Role-based training for front desk, cashier, sales and finance; hands-on support through the first night audits.

Screens

Taken from the development build; the data is sample data.

Hotel PMS daily AI check screen listing today’s risks and suggested actions
Daily AI check The rule engine establishes the facts first — oversell, open folios, overdue tasks — then turns them into today’s risk list with suggested actions you can assign.
Hotel PMS AI copilot screen showing a multi-step plan card awaiting confirmation
AI copilot Describe a multi-step task in one sentence; the system shows a plan card, and nothing runs until a person confirms each step.

Frequently asked

What does “AI-assisted custom build” actually mean?

It means flows, data structures and screens are built around how your hotel runs, rather than buying an off-the-shelf product and bending your operations to fit it. AI is involved throughout build and testing, which shortens a customization cycle that would normally take months. Final acceptance is against your own criteria.

Can it connect to the systems we already use?

Locks, ID readers, police reporting, invoicing and OTA channels are routine integrations. We check during the scoping phase whether the other side exposes an API and what authorizations are needed, and put what can be connected into the plan — telling you upfront about anything that cannot.

Who owns the data and the source code?

Business data always lives in your own environment. Source code and IP ownership are specified in the contract, and we can support on-premise deployment to meet your compliance requirements.

How long does it take?

It depends on the size of the property and which modules are connected. Typically a core version covering front desk, cashiering and night audit goes live first, then events, revenue and AI capabilities are added. The timeline is written into the proposal.

See the system, then discuss customization

Tell us your room count, the kind of property you run and where it hurts most. We can demo the system first, then together judge what can be configured and what needs building.

All products & services

Fields marked * are required. We use your information only to talk to you — never for advertising, and never shared with third parties.